Moe Asnani had been looking for a solution to the long lines he’s seen lately at his Tucson dispensaries.
“And then we met these kiosk designer-manufacturers from Frank Mayer and Associates at MJBizCon,” says Asnani, referring to an annual cannabis industry conference held in Las Vegas. “We really liked their pitch about adding kiosks for better service. We figured, what the heck, let’s experiment with this.”
He’s since installed 18 kiosks, 10 of them at Downtown Dispensary and the others at D2 Dispensary. They’re wall-mounted and freestanding units that allow customers to browse real-time inventory, read product descriptions, and place orders.
The new system has brought product error risks down to zero for purchases made at a kiosk, he says, and is relatively easy to use. Customers submit an order at a kiosk that can also answer questions, recommend new cannabis varieties, or describe the latest daily specials. “Then you get a text when your product is ready,” Asnani says. “Someone calls your name and hands you an exit bag. Kind of like when you order a cup of coffee at Starbucks.”
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